Refund policy

Contact: order@libertyams.com  
Return shipping address (if approved): 121 S Webb Ave, Reedsburg, WI 53959  

30-Day Return Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:
Unworn / unused
With tags
In its original packaging
Returned with receipt or proof of purchase

To start your return, contact us at order@libertyams.com.  
Returns must be requested first—items sent back without approval will not be accepted.

If your return is accepted, we will provide:
A return shipping label (when applicable), and  
Instructions for sending your package back.

Returns Are Not Free
We do not offer free returns. If you return an item for reasons other than defects, damage, or an incorrect item, you are responsible for return shipping charges.

Damages, Defects, and Incorrect Items
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at order@libertyams.com so we can evaluate and make it right.

Damaged freight shipments (e.g., flagpoles; Christmas items, etc.) must be rejected when possible, and you must notify us immediately.

Non-Returnable Items / Exceptions
Some items cannot be returned, including:
Custom products (special orders or personalized items)
Perishable goods (food, flowers, plants)
Personal care goods (beauty products)
Hazardous materials, flammable liquids, or gases

We also cannot accept returns for:
Sale items
Gift cards

Additionally, damaged freight deliveries that are received without being properly noted for damage are not eligible for return, exchange, or compensation.

Exchanges
The fastest way to get what you want is to:
Return the item you have, and once approved,
Place a separate purchase for the new item.

European Union 14-Day Cooling Off Period
If your merchandise is shipped into the European Union, you may cancel your order within 14 days for any reason and without justification.

This cancellation request follows the same return eligibility requirements:
Unworn / unused
With tags
In original packaging
Receipt or proof of purchase

Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved, you’ll be refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or card issuer to process the refund.

If more than 15 business days have passed since we approved your return, contact order@libertyams.com.

Important refund notes:
If your order was paid by debit or credit card and you change your mind after the fact, a 3% card charge fee may be applied to the refund.
If the order is custom and has already been approved and is in production, no refunds are available.

Freight / Freight Cancellation Notice
Products shipped via freight cannot be canceled.  
If an order is canceled while the product is in mid-shipment or after receipt, the customer is responsible for all freight and shipping costs and for returning the product.